Shipping policy

Last Updated: May 27, 2026

Thank you for shopping with Elvoraine. We are committed to providing a smooth and reliable shipping experience for our customers.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, processing times may be slightly delayed.

Shipping Times

Estimated delivery times may vary depending on your location and shipping carrier.

Estimated Delivery:

United States: 5–12 business days
International Orders: 7–20 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. From time to time, we may offer free shipping promotions on selected orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package in real time.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer.

Delayed or Lost Packages

While we work with trusted shipping partners, delays may occasionally occur due to customs, weather conditions, or carrier issues.

If your package appears delayed or lost, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging so we can assist you promptly.